What colors of latex do you stock?
Colors come and go so the best thing to do is inquire via e-mail. However, here is a lost of colors I TRY to keep in stock: Black, White, Red, Plum, Jade, Royal, Olive Green, Pearlsheen Gold, Pearlsheen Silver, Pearlsheen Red, Pearlsheen Purple, Pearlsheen Bronze, Pearlsheen Pewter, Metallic Black, Metallic Blue, Metallic Green, Metallic Fuchsia, Metallic Old Gold, Smoky Black, Semi Transparent Pink, Semi Transparent Mauve, Semi Tansparent Black, Semi Transparent Nude. All other colors are considered custom and must be special ordered.
What forms of payment do you take?
I accept credit cards via paypal. Payments may also be made by mail with personal checks, but the item/items will not be shipped until the check clears in 10 days.
When will my order be shipped?
Regular orders will ship in 3-4 weeks. Custom orders may take more time, depending on color/materials availability.
Do you offer “rush” service on orders?
Most orders are completed on a first come, first serve basis. However, your order might be eligible for rush processing (if materials are available) for an additional fee. Inquire via e-mail.
Do you do Custom orders?
Most certainly. Custom is our specialty. Our business has been 100% custom for the past 6 years, and we hope to continue to offer Custom garments to our loyal customers. Please see our “Custom” section for more information.
What shipping carriers do you use?
Domestic (U.S.) orders are shipped via United Parcel Service (UPS) with confirmation signature required, or USPS insured, and with confirmation signature required. International orders are shipped via United States Postal Service (USPS).
What is your return policy?
Latex garments are made to order in custom colors and measurement specifications and cannot be returned. Alterations and repairs can be made if garments do not fit properly.
How do I care for my latex garment?
Upon request, a full latex care guide will be included with your order when it ships. MaggieDelena recommends and offers specific products for washing and shining your latex garments. For shining after washing with mild detergent, we recommend Vivishine, available from MaggieDelena here. For a perfect shine for play at home or out on the town, we recommend Pjur Cult Shine, which is available here. (hyperlinks to Vivishine and Pjur Cult shine sale area)
Do you offer repair services?
MaggieDelena Latex assures the highest quality in all of our garments, but realize that sometimes accidents happen. We offer repair service on any of our garments, or other Latex manufacturers garments as well. We also offer extensive alteration services. Contact us via e-mail with photos of the garment to be repaired/altered and a detailed description of the problem. All garments sent in for repair MUST be washed thoroughly, and shipped to us clean and free of all lubes/shine, and dusted with talc. We will not work with shined/lubed/worn garments that are not clean. They will be shipped back without repair. Please be aware that some latex garments that cannot be repaired due to the natural breakdown of latex/rubber over time.
Do you offer Gift Certificates?
Yes, we do. Please inquire via e-mail.
Do you offer garments at wholesale prices to stockists?
At this time, we do not offer wholesale items. We hope to be able to offer our high-quality designs soon.
Do you ever need interns?
At this time, we do not offer internships.
If I am a model or photographer and want to borrow clothing for a shoot, what should I do?
Feel free to contact us via e-mail with requests. However, please be aware that we receive many requests to borrow clothing for shoots, and we simply cannot fulfill every request. Since latex garments are made-to-order, we do not usually have pre-made garments in stock.