Frequently Asked Questions
A compilation of questions that are asked frequently, for your reading enjoyment
Who makes all of the orders?
I do. I'm currently a team of one, and will continue to be a team of one until I feel that I need to offset some of my responsibilities. I can't wait to expand and keep growing!
Do you accept interns?
I'd be willing to consider it. Please send an e-mail with resume to maggie@maggiedelena.com
Do you have a store?
I do not currently have a retail location.
When will my order ship?
It depends on the time of year and how many orders I have in the pipeline. Since I make everything myself, turn time can vary from 2 weeks up to 7 weeks. If you have a specific date you need your garment for, please reach out to me and I'll let you know if I'm able to meet your deadline. Sometimes a rush fee will be involved.
Can I borrow your clothing for a photo shoot?
I don't carry much inventory, since 90% of the garments I make are made to order. I sometimes have a few styles available, and would require a credit card deposit in order to send garments for a shoot. Feel free to send an e-mail if you have a pull request.
Do you send free clothes to models?
Not usually. At all. I don't really have the time to make countless free garments for models when so many people are waiting for their orders which have been paid for. Please see above about borrowing clothing for a shoot. If I REALLY want to work with someone, I will consider it.
Do you offer your clothing wholesale for retailers?
At this current time, I do not. However, I am always open to inquiries and offers. Please e-mail maggie@maggiedelena.com for consideration.
Do you offer a wishlist?
Unfortunately my website does not have wishlist capabilities for models to share with fans, however, I do offer gift certificates, which are a great alternative! And yes, gift certificates can be used towards custom orders. Check out the Gift Certificate section of the website!
How do I care for my latex garment?
I include a very extensive printed care sheet with every order. If you'd like one e-mailed to you, please feel free to reach out and I will send it to you via e-mail.
What shine do you recommend for latex?
The shines I sell in the "Shine" section of the website. Pjur Cult Shine, BeGloss, and Vivishine are my favorites.
Do you offer repairs/alterations?
Absolutely! You'd be surprised what can be repaired and altered. Unless your garment is so old that it is disintegrating, most latex tears can be repaired. Send me an e-mail with photos and I'll evaluate and quote: maggie@maggiedelena.com
What is your return policy?
I've added an entire section on returns in the drop down menu of the "About" section, named "Return Policy".